FAQ - Information on Production Time, Faster Shipping, Custom Orders, Returns
Production Time
Items on the website are available for shipping within 48 hours.
If an item is sold out, and you would like to purchase it, to recreate this piece will likely require a 72 hour lead time. If it will take any additional time, we will email you so you can decide whether this will work for you.
If the order is custom - after determining the components of the item, the production time will be provided to you at that point for your agreement.
If possible, we will always strive to meet your timeline.
Shipping/Expedited Shipping
While standard shipping is included in the price on our website, we are happy to provide quicker shipping. Please email us and we will confirm with you the cost before shipping.
Custom Orders
Custom orders are always welcome. Whether this is for a stuffed animal or a piece of jewelry, we will send you pictures of various yarns/beads to assist your choice. Once this is established we will make your item. This process requires some lead time, however, we will make all attempt to provide your gift in the timeline requested. There might be a rush charge if this timeline is very short, however, if we can avoid an additional charge we will.
If your choice is not something that we think would make sense for us to sell in the future, it will be not be able to be returned.